Generic answer
Reports effort
The speaker describes hard work without connecting the answer to a customer problem, decision, or measurable result.
Client Conversation Lab
Prepare your team for the client conversations already on the calendar.
SV English helps Latin American tech teams rehearse discovery calls, demos, project updates, presentations, and difficult customer conversations before they happen.
Built for software agencies, nearshore consultancies, SaaS companies, and product teams working with US and international customers.
See the coaching method
Watch a candidate change the relationship.
One candidate gives safe, generic answers. The other researches the company, uses business evidence, and asks a valuable question. The same shift helps your team handle clients as trusted peers.
Watch the interview comparisonPeer conversation
Shows judgment
The speaker brings research, evidence, and a useful question into the room, so the client can examine the recommendation with them.
Use the work as the curriculum
Give each participant a real conversation to own.
Your team brings customer work scheduled during the pilot. Mike helps each person organize the message, choose clear language, handle follow-up questions, and close with an explicit next step.
Discovery and sales
Lead a discovery call, qualify a requirement, explain value, or respond to an objection.
Demos and presentations
Explain the product, technical decision, delivery plan, or recommendation to a mixed audience.
Delivery conversations
Own a project update, clarify scope, surface risk, disagree with care, and confirm action items.
Four-week pilot
Start small enough to judge the work.
A five-person cohort gives you enough evidence to see shared problems while Mike can still coach each participant against a specific customer situation.
- 1
Before week 1
Choose the conversations
The team lead names the customer situations that matter now. Each participant brings one upcoming call, demo, presentation, or project update.
- 2
Week 1
Set the baseline
Mike runs a short individual rehearsal with each participant and records four communication scores plus coaching priorities.
- 3
Weeks 2 and 3
Practice under pressure
The group works through realistic follow-up questions, interruptions, objections, and requests for clarification. Participants use the private practice lab between sessions.
- 4
Week 4
Rehearse again and report
Each participant completes a final rehearsal. The team lead receives score movement, shared coaching priorities, and a practical recommendation for the next 30 days.
Evidence for the team lead
Compare the first rehearsal with the last one.
Mike scores each rehearsal against the same four criteria. The final manager brief shows movement, team-wide priorities, participation, and a 30-day action plan.
Private coaching stays private
Managers receive scores, attendance, and shared priorities. SV English keeps private transcripts and individual coaching notes between Mike and the participant unless that person approves a specific example.
Rehearsal scorecard
Same criteria at baseline and final
Message structure
1 to 5Can the listener follow the point, evidence, recommendation, and next step?
Client-safe clarity
1 to 5Does the speaker explain technical work without ambiguity, jargon overload, or false certainty?
Response under pressure
1 to 5Can the speaker handle follow-up questions, corrections, and disagreement without losing the thread?
Next-step ownership
1 to 5Does the speaker confirm decisions, owners, timing, and unresolved questions?
Included in the founding pilot
A bounded engagement your team can finish.
Up to five participants
Choose people who own customer conversations during the pilot month.
Team-lead kickoff
Set the business context, target situations, schedule, and reporting boundaries.
Individual baselines
Give each participant one short scored rehearsal and specific coaching priorities.
Four live group labs
Practice the calls and presentations your team needs to handle that week.
Private practice lab
Use roleplay and selected SV English material between live sessions.
Manager brief
Review score movement, shared priorities, participation, and the next 30-day recommendation.
The written proposal confirms the fixed pilot fee, dates, time zones, participant list, and any company-specific confidentiality terms before work begins.
Starting level
Choose the right practice environment.
Participants at B1 or above can rehearse live client conversations. Spanish speakers at A1 or A2 can build the language foundation first with free online courses and Spanish instructions.
B1 and above: Client Conversation Lab
Rehearse calls, demos, presentations, project updates, and difficult customer discussions scheduled during the four-week pilot.
Request a team pilotA1 and A2: beginner foundation
Study general and workplace English online with Spanish instructions, short models, and practice at the right CEFR level.
Explore A1 and A2 coursesCommon questions
Decide whether the pilot fits your team.
Who is the Client Conversation Lab for?
The pilot is designed for Latin American software agencies, nearshore consultancies, SaaS teams, and product organizations whose engineers, delivery leads, product managers, or sales staff speak with US and international customers in English.
What does the four-week pilot include?
The founding pilot covers up to five participants. It includes a team-lead kickoff, an individual baseline rehearsal for each participant, four live small-group labs, guided practice between sessions, a final rehearsal, and a manager report.
Does the team follow a general English course?
Participants work on scheduled customer conversations. They may use selected SV English lessons when a language pattern needs more practice, but the pilot agenda comes from their demos, discovery calls, presentations, project updates, and difficult client discussions.
Which English levels fit the pilot?
The live client-conversation format works best for participants at B1 level or above. Mike can recommend an academy foundation path for A1 or A2 participants before they enter higher-pressure customer simulations.
What does the manager receive?
The manager receives attendance, baseline-to-final score movement across four communication criteria, shared coaching priorities, and a 30-day recommendation. Private transcripts and individual coaching notes stay private unless the participant approves a specific example.
How are scope and price confirmed?
SV English first checks the team size, target conversations, time zones, and starting levels. You then receive a written proposal with one fixed pilot fee, dates, deliverables, and participant limits. Work starts after you approve it.